How do I choose my color preference and customization message?
You’ll receive a survey when the campaign ends in May so we can confirm your order preferences and shipping details.
Last updated: April 12, 2023 10:47
Is the built-in laptop sleeve compatible with my device?
W.F.A Backpack’s laptop sleeve’s maximum capacity is any device up to 370x255x20mm. It was designed to comfortably fit up to a MacBook Pro 16” with extra space, so it can fit slightly larger and thicker laptops too.
Last updated: April 28, 2023 01:35
What are the dimensions and weight of W.F.A Backpack?
W.F.A Backpack is around 380 x 420 x 120mm with a 20L capacity, all at a surprisingly light 600g weight.
Last updated: April 12, 2023 10:48
I'm a retailer, can I buy in bulk?
For any mass orders or sales related inquiries, please message us directly with the number of units you wish to order and we can guide you through how to place your order on the platform.
Last updated: April 12, 2023 10:48
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.